Privacy Policy

Valora Consulting Group LLC Last Updated: [10-01-2026]

Valora Consulting Group LLC (“Valora,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to our website, our services, and our text-message (SMS) communications.

Contact: Valora Consulting Group LLC 701 Tillery St, Austin, TX 78702 Email: info@valoraconsultingsolutions.com Phone: +1 512-702-5905

1. Information We Collect

Information you provide to us

  • Contact details: name, email address, phone number, mailing address.
  • Information submitted through forms, scheduling tools, or consultations (for example, when you book a free credit assessment).
  • Credit and financial information you choose to share so we can review your situation, such as credit reports, account details, dispute-related documents, and business documents (business name, EIN, financial statements, etc.).
  • Identity-verification information you provide for service purposes, such as date of birth or the last four digits of a Social Security number, only where needed.
  • Your communication preferences, including SMS consent.
  • Messages, emails, and call notes you exchange with us.

Information collected automatically

  • Device and browser type, IP address, pages visited, time on site, referring website, and similar usage data.
  • Cookie and tracking data (see Section 5).

Information from third parties

  • Information from scheduling, payment, or communication platforms you use to interact with us.

We do not knowingly collect personal information from anyone under 18.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and schedule credit assessments and consultations.
  • Review your credit and business-credit situation and prepare personalized action plans.
  • Provide the services you enroll in, including dispute assistance, credit education, business-credit building, and funding-readiness guidance.
  • Send service updates, appointment reminders, progress updates, and account-related messages by email, phone, or SMS.
  • Send marketing or promotional messages only where you have given consent, where required.
  • Process payments and keep business records.
  • Improve our website, services, and client experience.
  • Detect fraud, protect security, and comply with legal obligations.

3. SMS / Text Messaging Program

Opt-in. By providing your mobile number and checking the SMS consent box on our website forms (or otherwise agreeing to receive texts from us), you consent to receive text messages from Valora Consulting Group LLC. These may include appointment reminders, consultation follow-ups, service and progress updates, document requests, and, if you agreed to it, informational or promotional messages. Consent to receive texts is not a condition of purchasing any service.

Message frequency. Message frequency varies depending on your interaction with us.

Rates. Message and data rates may apply.

Opt-out. You can opt out at any time by replying STOP to any text message. After you reply STOP, we will send one final message confirming your opt-out, and you will receive no further texts unless you re-subscribe.

Help. Reply HELP to any message, or contact us at info@valoraconsultingsolutions.com or +1 512-702-5905.

NO SHARING OF SMS OPT-IN DATA

We do not sell, rent, share, or disclose your mobile phone number or SMS opt-in/consent information to any third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties.

Limited service providers that technically deliver our text messages on our behalf (such as our messaging platform and wireless carriers) process your number solely to transmit messages for us and are not permitted to use it for their own marketing.

4. How We Share Information

We do not sell your personal information. We may share information only in these limited circumstances:

  • Service providers that help us operate (website hosting, email, scheduling, payment processing, CRM, document storage, messaging platforms) under obligations to protect your information and use it only for our services.
  • Credit bureaus and creditors/furnishers, when you authorize us to dispute information on your behalf.
  • Legal and safety reasons, such as complying with law, court orders, or government requests, or protecting our rights and the safety of others.
  • Business transfers, such as a merger or sale of our business, with continued protection of your information.
  • With your consent or at your direction.

As stated above, SMS opt-in data and mobile numbers are never shared with third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (including those from our site platform and analytics tools) to keep the site working, remember preferences, understand how visitors use the site, and improve performance. We may use:

  • Essential cookies needed for site functionality.
  • Analytics cookies to measure traffic and usage.
  • Advertising or pixel-based tools, if enabled, to measure the effectiveness of our marketing.

You can control or delete cookies through your browser settings. Disabling some cookies may affect site features. Some browsers offer a “Do Not Track” setting; our site does not currently respond to these signals.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including access controls and secure systems. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. Please avoid sending full Social Security numbers or complete account numbers by unsecured email or text.

7. Data Retention

We keep personal information only as long as needed to provide services, meet legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we delete or de-identify it.

8. Your Rights and Choices

You may:

  • Unsubscribe from texts by replying STOP.
  • Unsubscribe from emails using the link in any marketing email.
  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of your information, subject to legal and record-keeping requirements.
  • Update your contact preferences at any time.

To make a request, contact us at info@valoraconsultingsolutions.com or +1 512-702-5905. We may need to verify your identity before responding. Depending on where you live, you may have additional rights under applicable state privacy laws, and we will honor them as required.

9. Third-Party Links

Our website may link to third-party sites (for example, credit bureaus or scheduling tools). We are not responsible for their privacy practices; please review their policies.

10. Children’s Privacy

Our services are intended for adults 18 and older. We do not knowingly collect information from minors. If you believe a minor has provided us information, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above shows the latest revision. Continued use of our website or services after changes means you accept the updated policy.

12. Contact Us

Valora Consulting Group LLC 701 Tillery St, Austin, TX 78702 Email: info@valoraconsultingsolutions.com Phone: +1 512-702-5905

See also our Terms and Conditions.